Problems logging in, shopping cart or placing an order
If you have placed an order on our previous site in the past, you may be experiencing the following problems:
- Unable to log in to your customer account
- Unable to fill your basket and place an order
To resolve these problems, you'll need to clear your browser's history by deleting at least its "Cookies" and "Cache ".
Below are links to the steps to take for each browser:
![]() |
If you use Internet Explorer: Click here to see the procedure |
![]() |
If you use Microsoft Edge: Click here to see the procedure |
![]() |
If you use Google Chrome: Click here to see the procedure |
![]() |
If you use Firefox: Click here to see the procedure |
![]() |
You are using Safari : Click here to see the procedure |
![]() |
If you use Opera : Click here to see the procedure |